Privacy policy

1. Responsible party

Oooh is the responsible party for personal information processed through this site, in line with POPIA. Contact: hello@oooh.shop.

2. What we may collect

• Identity & contact: name, email, phone (if provided).
• Account & order: delivery address, order history, payment references.
• Technical: IP address, device/browser type, cookies (see below).
• Support: messages you send us.

3. Why we use it

We process personal information to operate the store: fulfil orders, communicate about purchases, prevent fraud, improve the service, and comply with law. We rely on consent, contract, legitimate interest, or legal obligation as appropriate to the processing.

4. Sharing

We may share information with payment processors, delivery partners, IT/hosting providers, and professional advisers, under written terms where required. We do not sell your personal information.

5. Retention & security

We keep information only as long as needed for the purposes above (including tax/record-keeping) and apply reasonable technical and organisational safeguards.

6. Your POPIA rights

You may request access, correction, deletion (where applicable), and information about processing. You may object to certain processing and lodge a complaint with the Information Regulator (South Africa).

7. Cookies

We may use cookies and similar technologies for essential site function, preferences (e.g. theme), analytics, or marketing. Adjust your browser settings or use any cookie banner controls we provide.